← Help CenterPrepare four test scenarios
- A routine office lunch with a known date, guest count, and menu preference.
- An inquiry missing important details, such as a serving time or delivery address.
- A change to an existing event, such as a revised headcount.
- A request outside your published policy that needs a person to review it.
Check the conversation and result
- Confirm that the caller receives accurate menu and policy information.
- Check that missing information is identified and unapproved exceptions are not treated as confirmed.
- Review the resulting event brief with the team responsible for follow-up and fulfillment.
Record and retest
- For each issue, note the scenario, date and time, expected result, and actual result.
- Agree on the correction and owner, then rerun the affected scenario.
- Use an agreed test process for invoices or payments; avoid charging real customers during setup checks.
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