← Help CenterDescribe the issue
- Include the affected location, date and time with timezone, and the relevant call or order reference if available.
- Explain what you expected and what actually happened.
- Note whether it happened once or repeatedly, and whether a customer is waiting for a response.
Include useful evidence
- Attach the relevant error message or a screenshot of the affected area when available.
- Share only the customer details needed to identify the issue through your agreed support channel.
- Do not include passwords, API keys, or full payment-card details.
Keep urgent orders moving
- If a live event needs attention, notify the restaurant person responsible for that order through your existing process.
- Record any manual action so the next person has the same context.
- Send the issue details to the support contact established during onboarding, and include what your team has already done.
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